WECIL Trainee Expert by Experience Volunteer

We are looking for people interested in learning new skills, increasing their confidence and becoming ‘Experts by Experience’ to help our members in three different areas of our organisation. This role is for at least least one day per week (days and times to be arranged). Travel and lunch expenses are reimbursed.

The role will give you an opportunity to develop your skills and confidence in an office. We will provide full training, as well as ongoing support to develop your telephone customer service and office administration skills. You will also gain experience in the voluntary sector  and increase your knowledge of disability issues, welfare rights and support services for disabled people in Bristol.

What we will offer you:

  • Full training in your role
  • Support from the Volunteer Team Leader and the immediate team
  • Support with finding future employment and a reference
  • Access to all WECIL services and a chance to find out about each department
  • Regular reviews and training opportunities

If you are:

  • Interested in developing new skills.
  • Committed to helping people take control of their lives.
  • Non-judgmental.
  • Good at listening and verbal communication.
  • Able to take notes and write letters.
  • Interested in good customer service.
  • Willing to use a telephone to speak to the public.
  • Confident at using a computer to input information.

WECIL will train you to:

  • Answer helpline calls, take messages and respond to email enquiries.
  • Provide accurate and clear information to helpline callers.
  • Researching information to help signpost callers to other internal and external services.
  • Administration; e.g. logging calls, making notes, printing/copying, filing and archiving.
  • Input client information and data on to the database.
  • Use Microsoft Office software.
  • Comply with organisational policies, including safeguarding, health and safety and confidentiality.

If you are interested in becoming an Expert by Experience Volunteer then please return the attached application form to [email protected] or post it to:

Volunteer Team Leader


The Vassall Centre
BS16 2QQ

If you’d like to chat about the role then please call Duncan on 01179 479958 or email [email protected]