Description of the Volunteer Role:

The ExtraCare Charitable Trust enables older people to enjoy a healthier, active and more independent lifestyle in a network of inspirational communities that represent a modern alternative to the traditional care or nursing home.

Purpose of the role:

The purpose of this role is to assist the Village/scheme Receptionist on the Reception.

Main tasks:

  • To assist the Village/scheme receptionist with tasks on reception
  • To provide excellent customer service
  • Answering the telephone
  • Answering queries – face to face and over the telephone
  • Taking and relaying messages
  • Meeting and greeting visitors
  • Directing and signposting people
  • To observe standard procedures, general health and safety and rules of conduct


Pleasant, friendly personality, patient with a mature attitude.
Trustworthy, honest, reliable.
Ability to work in a team and under own initiative
Experience of reception work would be advantageous but training is provided
Able to maintain confidentiality

This role does not include the following tasks:

  • Personal care tasks
  • Administering medication
  • Advice or support in relation to a person’s financial affairs
  • No transferring (manual handling) of residents

Contact information for applicants:

Laura Jones

Stoke Gifford Retirement Village, Edward Parker road, Stoke Gifford, Bristol,
BS16 1EJ

Contact Number: 0117 440 3000

Email Address:

Closing Date: 30/06/2019