Information, Advice & Support Workers x2

Summary of role:  

Supportive Parents provides the Special Educational Needs & Disability Information, Advice & Support (SENDIAS) Service for Bristol, North Somerset and South Gloucestershire. We provide information and support with any type of special educational need or disability (SEND) to children, young people and their parents. We are also a registered charity. Our trained advisors provide support via our telephone helpline, by email and in face-to-face meetings. We also produce a range of publications and toolkits.

We’re looking for two Information, Advice & Support (IAS) workers to join our team. If you have knowledge or
experience of Special Educational Needs or Disability (SEND) and can work effectively with children, young people and families, we’d like to hear from you!

This role involves responding to calls to our helpline and emails from parents, carers and young people. You will also provide support by holding face-to-face meetings when required. Queries and concerns from service users are typically from parents trying to understand how to get the support their children need at school. You will advise on special educational needs processes and procedures, inform parents of their rights, signpost them to further sources of information and support, or meet them face-to-face to guide them through paperwork. You will need to be an excellent communicator, with the ability to deal confidently and professionally with a wide range of people.

We will provide you with fully accredited training to carry out this role. The role is subject to a DBS check.

Location: Royal Oak House, Royal Oak Avenue, Bristol BS1 4GB.

Hours: 16 hours a week, worked mainly over three days, 12.00 – 5.00pm, plus one additional hour to be worked flexibly or used when needed on Tuesday mornings to attend team meetings or training.

Working Pattern: (Post 1): Mondays, Tuesdays and Wednesdays, (Post 2): Tuesdays, Thursdays and Fridays.

Closing Date: Midday Monday 29th July 2019
Interview Date: Tuesday 20th August 2019
Please note if you have not heard from us by 20th August, that you have been unsuccessful on this occasion.

Job tenure:  Part time
Annual salary/pro rata salary: £19,554 – £19,945 (NJC band 7-8), per annum, pro rata, fixed-term for one year, all year round.

To download a job profile and application form and view our Equality & Diversity policy, see their website.

Please email your completed application form to by midday on 29th July.