Drug/Alcohol volunteer (telephone)

Description of the Volunteer Role: About the opportunity

This is an exciting opportunity to develop a wide range of skills working alongside our triage team. You will be supporting a small and dedicated team to answer incoming calls from professionals and clients. You will also have the opportunity to support people at the start of their recovery journey by providing initial telephone assessment calls. Our South Glos ‘Single Point of Contact’ (SPOC) team is open Monday to Friday 9-5pm. Our office is a multi-agency base and you will be working alongside key workers and the specialist drug and alcohol service.

About DHI (Developing Health & Independence)

DHI is an award winning charity helping over 5,000 disadvantaged people each year turn their lives around. The people we help are often disadvantaged or living at the margins, meaning they are disproportionately affected by substance misuse, homelessness, offending, mental health issues and other factors that contribute to social exclusion. Few, if any of our clients, come with a single issue.
Rather than treat issues in isolation, we work with the person to find and resolve the root cause of complex issues. Often, the root cause is housing-related, so this is an area of focus for us. We see the person, not the label, and find the most effective way to help through highly practical and innovative projects and services.

We work in Bath and North East Somerset, South Gloucestershire, Bristol, Wiltshire, and Somerset.

What are they looking for?

We are looking for someone with good telephone manner who is able to demonstrate good communication and listening skills. Basic IT skills would be beneficial, however mostly we are looking for someone with a caring attitude and a willingness to learn. We need someone for a minimum of 4 hours per week.

Essential skills:
• Good communication and listening skills
• A caring attitude
• Willingness to learn and adapt to DHI practices
• Understanding and respecting boundaries
• Able to keep calm under pressure
Desirable skills:
• Experience in supporting people around drugs or alcohol
• Knowledge of local services

Practical Considerations
You will be based at our offices in Warmley, just off the Bristol to Bath cycle path. Showers are available on site. Travel expenses paid.

Contact information: Polly McKay

HR Administrator (Volunteers)


01225 478730

Closing Date: 31/01/2020

Organisation Name: Developing Health & Independence (DHI)